Mum blown away by M&S worker's kind message after she complained about son's pyjamas

Mum blown away by M&S worker’s kind message after she complained about son’s pyjamas

When you purchase something for a little one that they love, it can be disappointing to see the item get ruined. One mum recently purchased a pair of Marvel superhero pyjamas from Marks & Spencer for her son Bailey, which he thought were absolutely brilliant. However, after only a few days of wear, Alexandra Gordon noticed a hole in the knee of the bottoms. Unimpressed, she messaged M&S to find out if there was anything they could do to help and the response she received from a customer service worker named Steve absolutely blew her away. Alexandra shared a screenshot of the “amazing” reply on the Facebook group, Family Lockdown Tips & Ideas, where it quickly went viral. She captioned the post: “I complained to M&S about some PJs I bought for my son Bailey and this is the reply. Made my day.” Following her complaint, the message from Steve read: “Hi Alexandra, I was originally going to go through the usual process of 'Please return these to your local store so that our team can ' !!! – We don't have time for that. “If your little superhero is without his Super Marvel PJs – how will he be able to save the world and protect us from any supervillain attacks?!? “THIS IS AN EMERGENCY!!! So I've reshipped a new pair of the PJs and they are due to be delivered tomorrow – and if you are wondering what that strange breeze was just now, it was the world breathing a collective sigh of relief that your little Superhero is keeping us all safe and sound once again! “Enjoy the rest of your weekend and have a great week! Steve #M&SAssemble.” More than 51,000 people have liked the post, with thousands more commenting and sharing. People were quick to praise Steve for going above and beyond – with some being so impressed, they couldn't help but wonder if he was single! One said: “Finally a company that allow customer service to have some fun and humour instead of script reading. Well done M&S.” Another replied: “Steve needs a payrise & recognition for his amazing customer service & sense of humour!” A third wrote: “OMG every store needs a Steve working there! I absolutely love this and made me smile to know there's some genuinely blummin' awesome people out there.” Someone else posted: “I love Steve at M&S… I wonder if he has a wife… #askingforafriend.” One of Steve's relatives also saw the post and was thrilled he was getting some recognition, they added: “Steve is my brother-in-law! I will be very happy to tell him about this, he loves his job.” Do you have a story to share? We want to hear all about it. Email us at
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Biggest thing people would miss about Liverpool if they had to move away

For many people, Liverpool is a place that really has it all. A historic city centre with beautiful listed buildings, a buzzing food and drink scene and an iconic waterfront. Plus there's the stunning green spaces and close proximity to scenic coastlines. Not to mention the people – the city has long been renowned for its friendliness and sense of humour. This week we asked people who follow our What’s On Facebook page what they would miss most about Liverpool if they moved away. It certainly got everyone talking, with plenty of people sharing their thoughts on what they love most about the city. From a bowl of scouse and the accent, to the architecture, ferries and shopping, there’s a lot to miss about Liverpool. But there was one answer that came up more than most… “The people and their ability to find a reason to laugh at almost every situation” Jan Farrell Warriner “ABSOLUTELY EVERYTHING, But especially the people.” Sandra Taylor “Everton brow love driving an looking down on me city’s beautiful skyline” Michael Parr “Lived away for years and to be honest the stuff I miss are stuff that have long gone in Liverpool so each time I return I feel it’s not the same anyway. Used to love things like shopping in Lewis’s, going for a Chinese in the Golden Phoenix, Church St before L1, nights out the way they were in the late 90s early 00s. Personally I just miss a particular time period in Liverpool if that makes sense”. Louise Doherty “Anfield and Coopers.” Gerard Walsh “I did move away, for a year to the Swiss Alps! I missed the people and their humour! And defo L1 cos there was nowhere for me to buy clothes in the mountains!” Hannah Eastwood “Has to be the people,They make the City what it is they are so welcoming”. May Sarsfield “Moved away 33yrs ago and miss everything go home at least twice a year normally but not been for 2yrs now missing my dad and friends shops the chippy and Greg's”. Lynn Turner Theodosiou “I miss the scenery and vibe. Left there over 20 years ago”. Mark Fridd “Everything as theres no place like home”. Lisa Mcgiveron “The people most awesome city in the world and my beloved Liverpool fc”. Jeff Nield “Actually sailed away from Liverpool and have missed the architecture, art galleries, incredible library, museums, the Albert Dock, unexpected art installations in the streets oh and did I mention The Ferries, River Mersey and the Irish Sea. Humour is in there everywhere also. I’m on my way back.” Diane Timperley “The people , the Mersey the smells”. Janet Dobie “Lobster Pot……” Rob MacGregor “Goodison Park”. Chris Gill “I live away & for me its the people.” Michael Bingley “I live on South coast now, but I Miss my Pan of Scouse”. Jon Paul Adams Get the top stories straight to you inbox by signing up to one of our free newsletters “Humour. accent . friendliness.” Trish Hanson “My friends & family”. Rosa Alter “Family, humour and all our old stomping grounds”. Alyson Williams “The people I have moved away in the past the people always brought me”. Raegan Hollis “When I moved to Germany to live with my Army husband I missed the people and the accent. Was mad we came back May 2019 didn't event know me own city so much changed in the space of 3 years!!! So glad I'm back was like I never left.” Gemma Palfreyman “I miss the people and I've lived away longer than I.lived there. Still home tho, to my dying day”. Julie Woolard “A pan of scouse, the people, the Liverpool accent”. Dorothy Taylor-Ramm
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